Customer Satisfaction Representative at OluDidIt

Oludidit, a Gift and stationery Brand, is recruiting suitable candidates to fill the position below:

Job Title: Customer Satisfaction Representative

Location: Abuja
Employment Type: Full-time

Job Summary

• We are recruiting a customer representative to manage customer queries and complaints. Your duties include to take customers request and accurately process orders, modifications, and escalate complaints across a number of communication channels.
• To excel in this position, you should be energetic,and intuitive, and you must also be able to attend to clients in a calm and professional manner and deliver effective strategies to generate results.

Roles and Responsibilities

• Responding promptly to customer inquiries.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Knowing our products inside and out so that you can answer questions adequately.
• Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
• Handling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure the resolution
• Assistance with the placement of orders,
• Cooperation with the in-house team to ascertain proper customer service is being delivered
• Answering incoming calls regarding service questions, products, billing issues, and general client concerns
• Regular updates and maintenance of customer’s account
• Providing feedback on the efficiency of the customer service process and engagement activities to the line manager.
• The resolution, prioritizing and researching customer issues in a timely and accurate manner.

Job Requirements

• Candidates should possess a Bachelor's Degree with 3 - 5 years work experience.
• Excellent written and verbal communication skills to interact with customers effectively
• Ability to remain calm regardless of customer’s disposition
• Experience as a Client Service/ Customer Representative
• Ability to prioritize duties and perform multiple tasks simultaneously
• Time Management and organizational skills
• Good computer skills.

Application Closing Date
31st October, 2022.

Method of Application
Interested and qualified candidates should send their Cover Letter, CV, and copies of all Academic Certificates in one document to "The Hiring Manager" via: [email protected] using "REF:1102 and Job Title" as the subject of the email.

Note

• Applications received after the closing date and time will not be considered.
• Unsuitable applications will not be acknowledged.