Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for an experienced system administrator to join our dedicated IT team at our Head office.
Standard Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Stanbic IBTC Bank is recruiting to fill the position below:
Job Title: System Administrator (Network & Communications)
Location: Nigeria
Job ID: 12776
Division Group: IT
Position Category: GEF IT
Employment Type: Full Time - Permanent
Position Description
Job purpose:
- Assists in managing the design, delivery and support for data/voice networks, LAN/WAN
- Assists in the implementation and administration of networks, communication and all equipment pertaining to.
Key Responsibilities
- Ensures adherence to defined IT policies.
- Liaises with the outsourcing service provider/vendors to ensure that outsourced functions are carried out according to pre-agreed service level agreements.
- Ensures that the company’s IT strategies and policies are being implemented.
- Assists in managing the Cisco and related telecoms issues and infrastructure in branch and campus locations.
- Supports network/communications related incidents assigned by the help desk/user support officers.
- Prepares reports for Head Infrastructure or Team lead as required.
- Assists in maintaining network/communications related equipment.
- Assist in the configuration and installation of Cisco routers and switches.
- Monitor all branch links to ensure availability is in line with agreed SLAS.
- Follow up on all data communications transactions with consultants and liaise with vendors on network related issues.
- Liaise with Stanbic Africa Network support centre for all network related issues.
- Liaise with the unit head in taking necessary and prompt corrective action to ensure the objectives of the unit.
- Any other duties as may be assigned by Team Lead or Head Infrastructure.
Key Performance Measures:
- Customer satisfaction levels.
- Number of customer complaints.
- Number of unreconciled items.
- Compliance level of OSP to pre-agreed SLAs.
- Number and value of sanctions received as a result of incorrect reports.
- Cycle time to resolve issues assigned by the Helpdesk.
- Internal customer satisfaction level with IT support.
- Network availability Reports.
- Other KPIs identified by the Group Head, Information Technology.
Required Skills and Qualifications
Qualifications
- Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as Engineering, Computer Sciences, Statistics, Mathematics.
Experience:
- Minimum of 4-6 year post qualification experience.
Required Competencies
Technical competencies:
- Relationship Management.
- Problem Solving.
- Proficiency in the use data and voice related equipment and software (Cisco).
- CCNA, CCNP.
Personal Competencies:
- Strong computer skills.
- Strong troubleshooting skills.
- Interpersonal skills.
- Good written and oral communication.
- Results Oriented.
- Responsive.
- Service Orientation.
- Customer focus.
- Integrity.
- Ability to work under pressure.
Application Closing Date
4th February, 2015.
How To Apply
Interested and qualified candidates should:
Click here to apply online