Team Lead, CCC Operations at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Team Lead, CCC Operations

Job ID: 80402882_80381669
Location: Ilupeju Industrial Avenue, Lagos
Job Type: Full-time
Business Segment: Consumer & High Net Worth Clients

Job Description

• To lead & Supervise the Support team that provides end-to-end processing of Operations related requests for customers that come in through engagements at the Contact Centre.

Qualifications

• First Degree in any field.
• Minimum of 4 years experience.
• Good Operational and Customer Service experience, Result Oriented.

Personal Competencies:

• Well-developed people management skills.
• Excellent interpersonal and communication skills.
• Well-developed negotiating skills.
• Strong stakeholder focus and service orientation.
• Creative, analytical with good problem-solving skills.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online