Manager, Service Recovery at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

We are recruiting to fill the position below:

Job Title: Manager, Service Recovery

Job ID: 80405478_80381669
Location: Ilupeju Industrial Avenue, Lagos
Job Type: Full-time
Business Segment: Consumer & High Net Worth Clients

Job Description

• To Manage and harmonize the resolution of customer complaints and represent all customer-facing areas of the bank, driving consistency and responsiveness in the way complaints are handled.

Qualifications

• First Degree in any field.
• Minimum of 6 years experience.
• Experience in product & management, and retail banking would be an added advantage.

Behavioral Competencies:

• Good verbal communication skills - sincere and articulate.
• Passionate about service.
• Result-oriented.
• Ability to listen and probe effectively to determine customers real needs.
• Ability to provide accurate information.

Technical Competencies:

• Problem solving
• Planning
• Decision making.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online