Customer Care Manager at Virgin-Landmarts Limited

Virgin-Landmarts is a Nigerian Real estate company headquartered in Lagos. Established to solve the dearth in global housing ownership as well as add value to individuals and organizations on a timely and consistent basis. Our core business includes Real Estate, Building Construction with modern architectural design, and property management. We are a team of highly skilled professionals, trained and equipped with the necessary tools to distinguish ourselves in the real estate industry.

We are recruiting to fill the position below:

Job Title: Customer Care Manager

Location: Lagos

Job Description

• The candidate will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by use of available software
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints,
• Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Remuneration
Attractive Salary.

Application Closing Date
Not Specified.