Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.
We are recruiting to fill the position below:
Job Title: Customer Engagement Officer
Location: Palmgrove and its environs, Lagos
Employment Type: Full-time
Job Description
- Receive and attend to e-mails, telephone, social media from customers for all inquiries on complaints, enquiries, products and services etc.
- Actively market all products in the company portfolio.
- Ensure active & customer engagement to identify issues.
- Sustain and document knowledge on all customer requirements and provide immediate appropriate solutions.
- Ensure optimal utilization of all resources, tools and resolve all issues.
- Record enquiries, complaints, comments etc. for resolution and audit purposes
- Upload documents of customers for effective online document management
- Analyze all issues and recommend alternative solutions to ensure effective resolution within TAT.
- Escalate all issues using the appropriate escalation channels if required.
- Maintain the use of good grammatical construction and composition when responding to e-mails
Requirements
- Minimum of Bachelor's Degree or its equivalent in a reputable University or Polytechnic
- Problem-Solving skills with excellent written and oral communication skills.
- Consistently exercise empathy
- Have a strong product sense
- Communicate ideas clearly across teams
- Be comfortable learning about companies with complex, technical products
- Strong attention to detail, result-oriented and creative skills.
- Be creative while working within difficult constraints.
Application Closing Date
17th November, 2022.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/480085/customer-engagement-officer-at-ascentech-services.html