Contact Centre Agent at Phillips Outsourcing Limited

Phillips Outsourcing Limited is a leading outsourcing service provider in Nigeria committed to delivering qualitative, customised, and effective outsourcing solutions to our esteemed clients.

Our innovative solutions have made us revered and renowned to be the go-to business partner for companies who want to scale-up and have a competitive edge in the market. With our workforce of highly skilled and experienced professionals, advanced technology and cost-effective mediums, our goal is to meet our client’s needs with precision.

We are recruiting to fill the position below:

Job Title: Contact Centre Agent

Location: Onipanu, Lagos

Job Responsibilities

• Handle customer complaints or enquiries via telephone, emails or text messages.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call (outbound / inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies

Requirements

• Candidates should possess a Bachelor's Degree
• Candidates should be fluent in Both English, Yoruba, Hausa or English, Yoruba, Igbo
• Experience in Quality Assurance or Business Process management will have an added advantage.

Salary
N80,000 / Month.

Application Closing Date
12th December, 2022.

How to Apply
Interested and qualified candidates should only send their CV to: [email protected] using the Job Title as the subject of the email.