The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
We are recruiting to fill the position below:
Job Title: Global Customer Insights Research Lead
Location: Lagos
Job type: Full time
Department: Customer - Customer Operations
Overview
- We’re need a Customer Insights Research Lead to join our Customer Department.
- The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers.
- As Customer Insights Research Lead, you will be responsible for leading a range of customer insights projects in one of M-KOPA’s regions of operations (East Africa or West Africa).
- Your team will capture the voice of our customers and agents by unearthing customer issues and needs.
- Your insights will inform business improvement opportunities and innovation.
About the Role
- The Customer Insights Research Lead supports the Customer Insights Manager across multiple projects by engaging in both qualitative and quantitative research activities.
- As the primary project manager, a Research Lead quickly gains an expert understanding of the project, challenges, and research questions and uses best practices and tools within M-KOPA to execute research to the highest degree, with careful consideration of timelines.
- This role will be based either in Nairobi, Accra, Lagos, or Kampala.
- You will also need to travel as needed to other markets of operations to engage with our customers, agents, and in-country teams.
Job Responsibilities
This role will largely involve the responsibilities below:
Research oversight and Leadership:
- Identify ideal methodology for, plan, and execute a range of activities such as surveys, focus groups, observational studies, desk research, and interviews
- Develop questionnaires, facilitation guides, and tactical plans
- Apply quality control checks to ensure the high quality of methods used and information collected
- Analyze quantitative and qualitative data collected
- Produce research reports that clearly and compellingly summarize results, draw insights, and make data-driven recommendations
Research Operations:
- Oversee the completion of projects via desk, phone, or in-field activities
- Oversee a team of research associates to deliver high-quality results and develop professionally through coaching, mentoring, and shared learning
- Manage project kick-off, on-boarding, and off-boarding for knowledge management
- Monitor and review project team performance
- Support process improvement by identifying opportunities to enhance internal research processes
People Management:
- Contribute to skills-building for Customer Insights teams and other teams as required
- Manage the team’s performance by offering guidance, coaching, and coordinating performance discussions
- Conduct team meetings to receive, give feedback and disseminate important information
- Maintain team morale and organizational alignment
- Coordinate hiring and onboarding of Associates
- Coordinate across teams to ensure healthy work relationships are maintained
- Mediate and escalate any issues that require attention
You Might Be a Good Fit if You
- Have a Bachelor’s Degree or equivalent experience
- Are passionate about our mission of making everyday essentials accessible to everyone
- Are excited to be a champion for our customers in everything you do
- Have extremely strong business acumen,
- Technical understanding and practical experience in quantitative and qualitative research techniques
- Have 2+ years of work experience in market research, industry research, analytics, product management, or comparable roles
- Love figuring out how to ask the right questions and structure analysis to achieve the desired insight
- Are confident analyzing, interpreting, and storytelling with data
- Can manage team members to deliver high-quality research outputs and grow professionally
- Are a collaborator and have a low ego
- Love fast-moving environments with a sense of urgency to get the job done
- Have experience managing or mentoring staff
We:
- Are a collaborative team of smart and ambitious people who are dedicated to serving our customers and agents
- Make magic happen to help the business solve hard problems and always come up with solutions when challenges arise
- Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us
- Offer a dynamic environment that fosters talent, collaboration, and growth
- Back up our talk with a competitive compensation and benefits package
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note
- M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
- M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
https://www.hotnigerianjobs.com/hotjobs/481235/global-customer-insights-research-lead-at-mkopa-ni.html