Customer Service Manager at Eric Vsta Limited

Eric Vsta Limited is an e-commerce operation service providers devote to the Internet application technology. We adopt advanced network technology and strict management system, we adhere to the "Customer demand oriented" service purpose. We are committed to through cutting edge digital financial and big data innovation technology, to create a financial service platform with local features, effectively meet our customer funds requirements, try to let more people enjoy a better life.

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos
Employment Type: Full-time
Industry: Financial Services

Job Brief

• The right candidate will be responsible for the supervision of customer service operations.

Summary Job Description

• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.
• Strategizing and monitoring the daily activities of customer service operations.
• Assisting customer service staff with duties where required.
• Training staff in areas of customer service and company policies.
• Managing customer flow to ensure proficient customer service.
• Monitoring and authenticating returns, exchanges, and voids.
• Investigating and solving customer service complaints.
• Assisting with development and implementation of service policies, and explaining these to staff and customers.
• Maintaining documentation pertaining to customer service department activities.
• Performing additional duties where needed.

Person Specification

• Candidates should possess an HND / B.Sc Degree in Marketing, Business Administration and other related fields from a recognized instituition
• At least 3 years cognate experience
• Exceptional time management, communication, and customer service skills.
• High level of accountability, efficiency, and accuracy.
• Good knowledge of MS Office especially Excel and Word
• Strong communication and interpersonal skills.

Application Closing Date
31st December, 2022.