EZ37 Solutions Limited is a Management and Human Resource Consulting and Training firm that is tasked with the responsibilities of providing leading edge HR infrastructure support and exemplary customer service leading to improved performance of an organization.
We are recruiting on behalf of our client, an ICT Firm to fill the position of:
Job Title: Receptionist
Ref: EZ01072015
Location: Oyo State
Job Description
Main Responsibilties
- Receives complex customer needs via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, performs proactive selling and marketing of products, and resolves questions and complaints within span of control.
Other Responsibilities
- Handle telephone and personal inquiries from customers and respond to their needs in a cool, courteous and prompt manner.
- Greet customers and interact with them to understand their technological problems.
- Get information across to clients about products, prices and computer maintenance problems.
- Forward complaints and technical requests to the appropriate department.
- Book applicants for training session with the computer training section
- Maintain and manage a daily record of customers
- Handle and manage softly the minor complaints and irritants with the customers.
- Educate customers on maintaining their gadgets free from troubles and problems.
- Ensure customer satisfaction at the highest level through effective service and repairs.
Requirements
- OND, HND, B.Sc in Social Sciences.
- 2-3 years of relevant work experience
- 26-30 years of age
Application Closing Date
30th January, 2015.
How To Apply
Interested and qualified candidates should:
Click here to apply online