IT Help Desk & Desktop Support Officer at a Leading Commercial Bank - Mactay Consulting (9 Openings)

MacTay Consulting - Our client, a Leading Commercial Bank, is recruiting to fill the position below:

Job Title: IT Help Desk & Desktop Support Officer

Locations: Marina, Victoria Island, Macarthy, Okokomako - Lagos, Sango - Ogun, Ondo, Benin - Edo, Makurdi - Benue & Iseyin - Oyo
Employment Type: Full-time

Objective

• Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems.

Responsibilities

• Perform daily service desk operations such as logging and capturing of user’s requests and providing first level incident and problem-solving support
• Escalate issues for resolution at appropriate levels
• Monitor and track incidents reported to the service desk to the point of resolution
• Provide first level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team
• Ensure IT service desk policies and procedures are enforced and adhered to
• Assist with management of the Incident / problem database
• Continuously monitor and report service levels to ensure responsiveness of IT to business

Requirements

• B.Sc in Computer Science or any related IT degree.
• I.T Certification is an added advantage
• 1 - 5 years of work experience in a similar role.
• Must have completed NYSC.

Salary / Benefits

• N85,000 net / month.
• Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance.

Application Closing Date
31st December, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online