IT Support Manager at a Pharmaceutical Company - Lorache Consulting Limited

Lorache Consulting Limited - Our client, a Pharmaceutical company is recruiting to fill the position below:

Job Title: IT Support Manager

Location: Lagos
Employment Type: Full-time

Responsibilities

• Plan, organize, direct, control and evaluate the operations of IT support engineers within the Organization.
• Develop and implement policies and procedures for system users and computer systems development and operations.
• Meet with Vendor/ clients to discuss system requirements, specifications, costs and timelines.
• Assemble and manage teams of IT support engineer to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems.
• Control the budget and expenditures of the department.
• Recruit and supervise IT support engineers and oversee their professional development and training.
• Responsible for connecting all PCs, printers and any other devices to the network and installing, updating all relevant software.
• Software installation, configuration and troubleshooting for end user support.
• Responsible for ensuring the network operating system i.e Windows, is always current with the latest updates.
• Responsible for providing the technical support that can’t be completed by any IT Support Technicians.
• Support colleagues in the team. Manage workflow and service request through call ticketing system.
• Call Center Architecture Design and Implementation.
• Installation and configuration of IP Office with Avaya Manager Software. Avaya customer call reporting.
• Avaya phone installation and conversion of 9600 series phone for VPN access.
• Configuration of Inbound and outbound call routing with dial plan.
• Call center ACD (Hunt group) experience. Installation and configuration of Avaya IVR (Voice Mail Pro) for call center agents
• Coordinating with Alpha Technologies in configuring call redundancy.
• Responsible for providing the technical support that can’t be completed by any IT Support Technicians.

Requirements

• Proven working experience as an IT support engineers in the pharmaceutical sector
• Proactive identification/ critical Avaya network related issues Excellent logical thinking
• Solid organizational skills including attention to detail and multi-tasking skills
• Must have experience in telecommunication industry.

Application Closing Date
30th November, 2022.