Tele-collections Officer at Mwanga Limited

Mwanga is a pioneer tech-driven debt recovery and business support outsourcing company with a vision to be the leading extension to global teams in Africa.We started our pilot operations in 2018 with a small agile team and have scaled impressively since then in results and team becoming trusted by key players for recoveries in Nigeria. We offer business support to businesses with the aim of helping them scale using ethical and innovative technology strategies. We are trusted by Africa’s leading lenders to recover their outstanding debts and to scale our impact. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.

We are recruiting to fill the position below:

Job Title: Tele-collections Officer

Location: Lagos
Employment Type: Full-time

Job Description

• Manages recovery of over due loan
• Contacting customers daily/weekly and informing them of their overdue loans
• Following up with customers daily/weekly on previous payment redemption date
• Advising customers on the best payment options and negotiating suitable payment plans.
• Thoroughly understands assigned portfolio and product
• Responding to customer queries and escalating accordingly
• Maintaining accurate, up-to-date customer account information
• Reporting accurate customers feedback daily/weekly

Job Requirement

• Minimum Qualification: B.Sc
• 0 - 2 years work experience.
• Previous experience in tele-collections or Customer Service will be an added advantage
• Strong Written, Communication and Negotiation Skills.
• Completion of Nysc

Salary
N40,000 - N70,000 monthly.

Application Closing Date
15th December, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.