Teleperformance, for over 40 years, has been connecting customers with the world’s most successful companies. It is the global leader in customer experience outsourcing management and the trusted provider of digitally integrated business services. At Teleperformance, we combine human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion to make it happen.
We are recruiting to fill the position below:
Job Title: Trainer
Location: Nigeria
Job Description
- Getting people ready to perform, as a Trainer you will support operations in developing the knowledge and skills to deliver in their job.
- A varied role to include the preparation and delivery of effective Training whilst also following up and reporting on the learning you have transferred.
Responsibilities
Delivery:
- Prepare people, location, and facilities for Training Delivery
- Deliver Training to transfer learning
- Adapt approach to suit the group and individuals
Design:
- Complete Training Needs Analysis to confirm the Training is applicable
- Design Training content with the Learners needs in mind
Outcomes:
- Evaluate Training to check effectiveness
- Report on Training to summaries evaluation
- Take ownership of the attendees learning by following up
Communication:
- Keep stakeholders informed and updated on Training
- Stay closely involved with operations
Educational Qualification and Specific Training
- Candidates should possess a Bachelor’s degree
Work Experience:
- 3+ years of experience in a training role in a technical support or client care operation
- Proven experience as a Trainer in a Contact Centre or BPO.
Technical Skills:
- Usage of MS Office
- Data Analytics
Competencies and Specific Skills:
- Training Delivery
- Training Design
- Training Outcomes
- Communication
- Presentation
- Writing
- Microsoft office
- Adaptable
- Cooperative
- Supportive
- Patient
- Creative
- Logical
- Innovative
- Attentive
- Persistent
- Objective
- Approachable
- Open
- Accountable
What we offer
- An opportunity to learn and grow, a competitive salary, one of the best offices in Nigeria, an international team, and challenging projects.
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/484735/trainer-at-teleperformance-nigeria.html