Ericsson is a world-leading provider of telecommunications equipment and services to mobile and fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, and more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business and society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people and society to help shape a more sustainable world.
We are recruiting to fill the below position:
Job Title: MSIP Operations Assurance
Job Code: 65588
Location: Lagos, Nigeria
Purpose of Job Role
- Responsible for the financial and operational and delivery performance of the Operations Assurance and Broadcast Operations assignments within a Managed Services Deal.
- Responsible to manage the applicable WLAs and OLAs with delivery organizations, manage the delivery of operations, ensuring that operations delivery is fulfilling the contracted Service Level Agreement (SLA) and to serve as the primary escalation point for critical incident, Broadcast Delivery Operations escalations, and performance reporting towards the customer.
Behavioural Competencies:
- Delivering Results & Meeting Customer Expectations
- Analyzing
- Persuading & Influencing
- Deciding & Initiating Action
- Entrepreneurial & Commercial Thinking
- Relating & Networking.
Responsibilities
- Operations Delivery Management
- Incident Management
- Problem Management
- Preventive Maintenance
- Service Delivery Efficiency
- Broadcast Operations Management
Minimum Qualifications & Experience Requirements
- At least 5 years of relevant Experience.
- A first Academic Degree or equivalent qualification.
Application Closing Date
Not Stated.
How to Apply
Qualified and Interested candidate should:
Click here to apply online