Teclab is a specialist consulting firm dedicated to human resource services and management. Founded on a philosophy and style that has positioned her to consistently provide a reliable and effective work force as well as manage total overhaul, re-engineering and training services to her numerous clients since 2006.
Teclab Management Services Limited - is recruiting to fill the below position:
Job Title: Front Desk / Customer Service Representative
Location: Lagos
Reporting To: Operations Manager
Job Purpose
- Serves customers by providing product and service information; resolving product and service problems.
Job Summary
Your duties include
- Answering product and service questions; suggesting information about other products and services.
- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintaining all customer records- if required-by updating account information.
- Preparing product or service reports by collecting and analyzing customer information.
- Contributing to team effort by accomplishing related results as needed.
- Carrying out any other tasks as directed by the operations manager
- Person Abilities/Core Skills required Person Skills:
- Good Listening Skills
- Good People Skills
- Good influencing and problem solving skills
- Telephone Skills
- Ability to learn fast
Core Skills required
- Product Knowledge
- Key Performance Objectives and Indicators
- Inbound service level
- Inbound calls handled per agent per hour
- Percentage of customer service request answered in given time frame
Minimum Qualifications
- A first (Bachelor's) degree in any discipline
- Minimum 1-2 years' experience
Remuneration
Salary 70-90k
Application Closing Date
20th February, 2015.
How to Apply
Interested and qualified candidates should send their applications and CV's to:
[email protected]