George Houston Resources Limited - Our client, a leading 3-star Hotel located in Yaba, Lagos, is recruiting suitably qualified & experienced candidates to fill the position below:
Job Title: Spa Manager
Location:Yaba, Lagos
Employment Type: Full-time
Industry: Hospitality Sector
Job Duties
- Perform as a professional and with a friendly business attitude all duties and responsibilities as required by the position, and as assigned by the Director of the Spa
- Overseeing of spa reception and retails, male and female relaxation rooms, changing rooms, heat and water experiences, linen room, preparation room, and offices
- Be the first point of contact for large groups and manage communication with the group organizer
- Offer competitive proposals
- Coordinate appointments and update the coordinator with itineraries
- Finalize billing arrangements and be responsible for the execution
- Dealing with dissatisfied or disgruntled guests in the most professional way
- Ensure that mistakes are corrected and coach the staff member on the procedures that were performed correctly and those that were performed incorrectly
- Discussing the proper way to close out S&P charges for treatments and products and ensure that emails are handled efficiently
- Reading through the many essential e-mails that deal regarding spas, meetings, groups, and VIPs. Also, replying to guests, vendors, sales, and colleague emails
- Answering questions from therapists regarding bookings and guest preferences
- Creating an effective schedule that meets the needs of the spa as well as works around the hours of the colleague’s availability.
- Verify the accuracy of input in Spa Soft and room assignments
- Ensuring all therapists are being booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
Qualifications
- Bachelor’s Degree in Business, Hospitality Management or any relevant field of study
- 2 - 5 years experience in a similar role, working in a 5-star spa with a multicultural team
- Great Interpersonal and relationship skill
- In-depth knowledge of spa therapy
- Guest- Focused
- Functional and technical skills
- Problem-solving ability
- Organized and excellent in time management
- Strong financial acumen
- Excellent communication and leadership skills
- Age: 27- 35 years.
Application Closing Date
6th December, 2022.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using "Spa Manager" as the subject of the mail.
Note: Candidates must reside in Yaba, Fadeyi, Mushin, Onipan, Anthony, Obanikoro, Ojuelegba, Lawanson and its environs.
https://www.hotnigerianjobs.com/hotjobs/486039/spa-manager-at-a-leading-3star-hotel-george-housto.html