VMware is the leader in virtualization and cloud infrastructure solutions that enable businesses to thrive in the Cloud Era. A pioneer in the use of virtualization and policy-driven automation technologies, VMware simplifies IT complexity across the entire data center to the virtual workplace, empowering customers with solutions in the software-defined data center to hybrid cloud computing and the mobile workspace.
With 2013 revenues of $5.21 billion, VMware has more than 500,000 customers, 55,000 partners, and 14,000+ employees in 50+ locations around the world. At the core of what we do are our employees who deeply value execution, passion, integrity, customers, and community. Want to be part of a compassionate community that thrives on architecting what's next in IT? Learn more at vmware.com/careers.
We are recruiting to fill the position of:
Job Title: Technical Account Manager
Requisition Number: 58750BR
Location: Lagos
Job Descriptions
- As one of our Technical Account Managers (TAM), you will be responsible for building and maintaining post-sales relationships with VMware's largest and most complex customers. These customers are typically large accounts adopting VMware virtualization software across their data-centers.
- You will serve as a trusted advisor to ensure successful implementations and as an account manager to ensure that the customers serve as a positive reference and continue their standardization on VMware technology.
- Additionally, you will become the customer's single point of contact into all of VMware. As such, your technical abilities will be critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise.
- TAMs consult closely with customers to ensure their satisfaction and ROI with the VMware platform.
- TAMs are also the customer's virtualization guide and primary liaison with VMware, and are accountable for identifying and directly addressing all business and technical issues.
- They must marshal resources across the VMware organization when necessary. In addition, TAMs proactively expand VMware platform adoption and standardization within accounts, driving relationships at every level internally and externally to advocate VMware technology and influence change. Outside of field activities, TAMs report key account metrics and insight to internal VMware teams, and contribute to TAM Program process development.
- The TAM will be working within our Professional Services Organization (PSO).
Responsibilities
- Provide project leadership for the customer's major VMware initiatives (This would include project management and solutions consulting)
- Manage cross-functional VMware project teams, which could consist of VMware consultants, engineers, marketing, and support staff
- Design and develop innovative solutions to customer requirements using our server and desktop products, with assistance from our internal engineering group and consulting architects as required
- Maintain current functional and technical knowledge of the entire VMware product line
- Manage and drive competing requests across simultaneous client engagements
- Provide clear and constructive product feedback to VMware product management teams based on customer requirements
- Help to document best practices in developing and deploying VMware solutions
- Function as a front-line technical resource for "best practice" and informal customer questions
- Travel is required up to 30 percent of the time, including internationally
- The role, responsibilities and geographical focus will change and develop over time along with the company's rapid growth.
Required Skills
- Demonstrated ability in customer-facing positions, preferably as a professional services consultant
- Knowledge of modern software development methodologies, with emphasis on software and hardware architecture, and infrastructure design and development
- Strong technical skills, specifically in Datacenter platforms, operating systems, desktop deployment, system administration and/or technical architecture
- VCP 4 minimum, VCP 5 recommended
- Strong analytical skills regarding technical and project management issues
- Good understanding of strategic sales process
- Strong organizational skills with an ability to manage competing client demands
- Excellent communications and interpersonal skills, including ability to interact and communicate with CxO level personnel
- B.S./B.A./M.S. degree or equivalent technical training or industry experience preferred
- Background in management consulting or "Big 5" consulting organization is desirable
- Fluent in English and French
SALESQ4
Why work for our Division:
- The global VMware Professional Services Organization (PSO) influences the success of each VMware implementation.
- The PSO team is dedicated to the success of the customer and their virtualization strategy and implementation.
- The PSO team ensures that VMware customers are successfully implementing their business plans from adoption all the way to a fully functioning virtualized datacenter.
- The VMware PSO team includes Implementation/Managed Services, Project/Engagement Management, Education Services, Partner Management and Technical Account Management (TAM) Services.
Why work with our Group:
- Technical Account Managers (TAMs) provide unrivaled product knowledge and proven skills to help large enterprise companies streamline deployment and improve operations of their VMware platform. Backed by the resources of the entire VMware organization and armed with best practices,
- TAMs are responsible for building and maintaining post-sales relationships with VMware’s largest and most strategic customers. These customers are typically large enterprise accounts adopting VMware virtualization, cloud and end-user computing software across their data centers.
- TAMs develop a trusted advisor relationship with key stakeholders including customer executives, CIO, CTO, Line of Business leaders and IT Directors to ensure that the customer continues their standardization on VMware technology.
- Additionally, TAMs become the customer's single point of contact into all of VMware. As such, the TAM's technical abilities will be critical in recommending solutions, identifying opportunities, mitigating issues and providing technical guidance to a defined set of accounts.
Application Closing Date
Not Stated.
How to Apply
Interested and qualified candidates should:
Click here to apply online