234 Hospitality - Our client, a 9 Keys Boutique Hotel in Sangotedo, is recruiting to fill the position below:
Job Title: Front Desk / Guest Service Agent
Location: Ajah, Lagos
Details
- Our client is looking to fill the position of Front Desk / Guest Service Agent.
- The ideal candidate will have experience in guest service relations, customer service and must be well spoken.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments.
Skills & Education
- Minimum OND, HND or NCE qualification
- Interpersonal communication
- Proiblem solving skills
- Customer service
- MS package.
Experience:
- Minimum of 2 years experience
- Must be available to start immediately.
Remuneration
N45,000 Monthly.
Application Closing Date
11th December, 2022.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/487473/front-desk-guest-service-agent-at-a-9-keys-boutiqu.html