Onsite IT Service Desk Officer at Tranter IT Infrastructure Services Limited

TITIS is Tranter IT Infrastructure Services Limited, it is a spin-off of Tranter International Company. Tranter International Company was incorporated in November 1989 under the laws of the Federal Republic of Nigeria. The Company's registered address is at 3/6, Alhaji Adejumo Avenue , Ilupeju Industrial Estate, Lagos State, Nigeria

We are recruiting to fill the position below:

Job Title: Onsite IT Service Desk Officer

Location: Enugu
Employment Type: Full-time

Key Duties and Responsibilities

• Monitor and respond quickly and effectively to requests received through the IT Service Management tool (ServiceNow)
• Respond to customer queries by phone and email
• Create step-by-step training material (one-point lessons) with screenshots for use by business users where required
• Provide technical assistance and support for concerns and issues related to systems, software, and hardware
• Maintain conformance of computer systems
• Where required, participate in engagement sessions to determine root cause of recurring issues.

Minimum Educational Requirements

• University Degree in Computer Science or related discipline.

Minimum Work Experience:

• 3 years working experience in Information Technology and computer networking
• Working experience in IT service management
• Experience working in an FMCG environment is a plus.

Knowledge and Skill Requirements:

• Knowledge of IT Service Management (ITIL)
• Knowledge of Cisco networking (CCNA)
• Computer network configuration and troubleshooting skills
• Office 365 and windows operating system support skills
• Knowledge of power platform a plus.

Application Closing Date
20th December, 2022.

Method of Application
Interested and qualified candidates should forward their CV to: [email protected] using the position as the subject of the email.