Customer Service Representative at an Online Food Company

An Online Food Delivery Company located in Lekki Phase 1, Lagos Nigeria, with staff size of 50 - 100 Employees is recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer orders and inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Good product knowledge in order to answer questions.
• Ensure payments are confirmed before processing orders.
• Process orders in good time and send same to the kitchen for processing.
• Follow up on customer orders to ensure they are prepared and dispatched in good time.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with colleagues, including dispatch team as necessary.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Send report at the close of shift.
• Perform other ducties as assigned by the line manager.

Requirements

• B.Sc / HND in Mass Communication or any related discipline
• Minimum of 3 years work experience in a similar position.
• Proficient knowledge of customer service, and standard office practices and procedures.
• Proficient standard office equipment skills.
• Outstanding communication skills, both written and verbal.
• Strong people skills.
• Excellent phone etiquette.
• Outstanding organizational skills.
• Ability to stay calm when customers are stressed or upset.
• Fast in typing with computer.
• Must have worked as a customer service personnel in a restaurant or telecommunication firm.
• Candidate must not be more than 26 years.
• Must reside around Lekki or ready to relocate
• Ready to resume immediately.

Remuneration
N60,000 Monthly.

Application Closing Date
9th January, 2023.

Method of Application:
Interested and qualified candidate should send their Resume to: [email protected] using the Job Title as the subject of the mail.

Note

• Candidate must not be more than 26 years.
• Candidate must be ready to resume immediately.
• Must reside around Lekki or ready to relocate
• Only shortlisted candidates will be contacted.