Senior Regional IT Support Officer - Eastern Region at Baobab Microfinance Bank - 3 Openings

Baobab is an investment company whose mission is to create a group of microfinance companies that provide financial services and savings products to entrepreneurs who lack access to the traditional financial sector. Baobab was created in July 2005 by PlaNet Finance and other investors including International Finance Corporation, AXA Belgium, and Societe Generale, with the European Investment Bank, the French Development Agency and Developing World Markets joining later.

We are recruiting to fill the position below:

Job Title: Senior Regional IT Support Officer - Eastern Region

Locations: Onitsha - Anambra, Aba - Abia & Port Harcourt - Rivers
Employment Type: Full-time
Supervisor: Reports to IT Operations & Infrastructure Manager
Head Of Department: Country IT Manager

General Functions

• Ensures hardware is appropriately configured, used, managed and train users on their tools
• Provide end User support for IT Infrastructure/Services and resolve anomalies within 48 hours with walk around for business continuity. No ticket should remain unattended to within 4 business hours.
• Update inventories relating to the computer network and system and ensure integrity, confidential and availability of Company resources within the assigned Region.
• Keep all Windows devices updated, managed and reported. (No windows updates older than 10 days, No antivirus updates older than 3 days, 100% of PCs under management and valid licenses). Ensure mobile devices are reported on MDM.
• Ensure all systems (e.g. Inverter, PCs, Network, CCTV Cameras e.t.c) across the branches are functional and properly maintained. Records of the devices must be kept and changes updated periodically.
• Perform routine checks on all network devices under jurisdiction and report anomalies
• within 24hours to management while following up on resolution.
• Support other Systems & Applications of the Bank as necessary. Relate all exceptions with the Application/System Administrators.
• Any other responsibilities as may be assigned by the Line supervisor/IT Manager.
• Train and supervise associates within the Region and share knowledge within the team as frequent as possible.
• Follow up on all team members, ensure Biometrics Machines are functional in all Baobab NG branches.
• In collaboration with the IT Operations & Infrastructure Manager, ensure the Firewalls are properly configured and functional.

Education / Experience

• University Degree in Computer Science, Electronic Engineering, Computer Electronics or equivalent.
• Minimum of 2 years’ prior experience in the similar role. Such as system/network administration/support, maintenance, Intrusion detection, Security Appliance Management or equivalent.
• CCNA/CWNA/A+ & Security + Certification or Training.

Required Skills:

• Computer skills: Office automation
• Knowledge Application development
• Ability to work under pressure
• Integrity
• Undertaking and self-sufficient at work
• Open to new evolutions in the IT field
• Fluent English (read, write and speak)
• Knowledge of microfinance banking operations.

Reports:

• Send maintenance report to the Business and IT management latest 48 hours after the exercise is performed.

Application Closing Date
30th December, 2022.

How to Apply
Interested and qualified candidates should send their Resume to: [email protected] CC: [email protected] using the Job Title and Location (e.g Senior Regional IT Support Officer - Aba, Onitsha or Port Harcourt) as the subject of the mail.