Head of Operations - Security at Royalsec Company Limited

Royalsec Company Limited is a notable Industrial Security Organization with over three decades in Nigeria. The company is undoubtedly one of the foremost Security companies in Nigeria in terms of organizational structure, experience, size, manpower, equipment, assets, profitability strategy, and efficiency.

Being one of the oldest and well-grounded, our clientele cuts across only reputable and well-organized companies, Diplomatic Missions, major foreign Airlines, some Oil Marketers, highly rated and well-networked Financial Institutions, profitable Manufacturing Organizations, NGOs and some highly rated major foreign companies, all arms of Governmental concerns, etc. We havea nationwide branch network and regional offices in Lagos, Abuja and Port Harcourt. Royalsec company limited is a leading security services provider in nigeria with over 3 decades of rendering excellent services.

We are recruiting to fill the position below:

Job Title: Head of Operations - Security

Location: Surulere, Lagos
Employment Type: Full-time

Job Responsibilities

• Work with the organisation to build robust relationships with present and potential clients to the benefit of our mutual relationship.
• Provide the guards and clients alike with appropriate rules and regulations pertaining to security practices.
• Oversight over all RCOs, COs, SSs and Operatives to ensure satisfaction our clients’ needs.
• Ensure due diligence is done and reviews carried out regularly.
• Identify additional security peculiarities and needs for improved services
• Checkmate for cost effective/efficient service delivery, innovations and procedures.
• Regularly recommended and follow up with clients.
• Striving towards improved services for our clients.
• Initiate new business areas and ideas.
• Attend to all correspondences and queries; ensuring compliance and satisfactory service delivery
• Resolve customer complaints promptly.
• Prioritise and favour clients in consideration with business volume.
• Conduct business review to ensure clients are satisfied with our services.
• Ensure operations are in line with international best practices.
• Alert marketing team of opportunities for further contracts within key clients.
• Identify key contacts as potential clients companies.
• Identify our weaknesses and competitive edge and ensure the operation teams improves on them to meet up with our clients expectations.
• Encourage customer loyalty and retention
• Oversee direct communications with clients
• Monitor and maximise customer lifetime value.
• Ensure our guards are professionally certified OK before deployment.
• Enforce clients’ need and desire by operations.

Requirements / Qualifications

• B.Sc or M.Sc / MBA Degree in any management course or related courses.
• Must possess 5 years and above security industry experience.
• Sound knowledge in security operations.
• Security professional certification needed.
• Must possess no criminal record.
• Good knowledge of talent management.
• Excellent decision making and organisation skills.
• Good time management skills.
• Good interpersonal & communication skills and ability to manage people effectively
• Proficiency in MS-Office suite
• Must be client oriented
• Must possess vast knowledge in security matters.

Remuneration
Salary package is very attractive with other benefits.

Application Closing Date
Not Specified.