Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
Job Purpose
- To support the Internal Assurance function in managing compliance to defined policies, processes and procedures rolled out, provide opinion on process/policy alignment with best practices and make recommendations for improvement.
The Role Holder will:
- Support the effective roll-out and governance of policy and processes for assigned functions
- Enable, monitor and support closure of audit observations and risk management action plans
- Provide feedback on robustness of controls periodically
- Execute internal audit
- Support other functions within Internal Assurance (as needed).
Key Accountabilities
Process / Policy Compliance:
- Support Process and Compliance Lead
- Reviewing SOPs designed by business functions for quality monitors and reports process KPIs performance. Will not be responsible for designing SOPs.
- Create interface & co-ordination to ensure compliance to policies, process and procedures for the OPCO.
- Constantly engage with assigned functions at OpCo to align the processes and ensure closure of all open issues (audit and non-audit related)
- To regulatory / governance matrix test compliance, identify gaps and work to close these
- Provide support in the preparation and maintenance of a compliance dashboard
- Maintain a process and procedure repository for the OpCo.
Improvement Projects:
- Identifies and drive process improvement projects for assigned functions (both - Business and Customer Impacting and revenue/cost impacting).
Best in Class Processes are in place and adhered to:
- Ensures that processes and procedures in place work as per the standards and can efficiently support functional/business objectives.
- Ensure that functional processes add value to the business.
- Ensure that relevant metrics are in place to measure performance and can efficiently guide management on the decision-making process.
- Work with business functions to identify process gaps arising from weak or inadequate business process documentation.
Execute Process and Internal Audit Reviews:
- Execute internal audit and internal control reviews requested by the business
- Effective engagement and support to the IA team on the audit, risk management and gap areas
- Supporting engagements within the OpCo to ensure learnings of the audit findings from other OpCos are implemented as best practice, ensuring the reduction in the learning cycle
- Effective implementation of the learning tracker action items for the OPCO
- Ensuring all the audit observations in the OpCo are effectively closed
- Ensuring process gaps are identified and shared with Process owner & Function Head for implementation
- Ensuring that the risk register and audit issues tracker are accurate and up to date
- Periodic monitoring and reporting on implementation of audit closure and risk mitigation action plans.
Support other functions within IA:
- Providing support to other functions within IA as may be required.
Educational Qualifications & Functional / Technical Skills
- Bachelor’s Degree
- ICAN/ACCA or CISA an added advantage.
Relevant Experience:
- Minimum of 3 years of relevant experience in Audit firm
- Industry experience an added advantage (Internal and External Audit Experience)
- Process Audit experience
- Exposure to technology, process reengineering and handling decentralized operations is desirable
- Effective Project management & Co-ordination
- Commercial and Financial Management.
Key Contacts:
- Process Owners
- Internal Audit partners.
Other Requirements (Behavioural, etc.):
- Interpersonal Skills
- Problem solving
- Service Focus
- Persuasion & negotiation Skills
- Relationship Management.