Customer Knowledge Analyst at NATCOM Development and Investment Limited (Trading as Ntel)

Ntel is Nigeria’s most revolutionary telecommunications company which provides 4G LTE Advanced network that delivers superfast call-connect times, crystal clear Voice over LTE and extraordinarily high internet access speed. Our aim is to redefine the Nigerian telecommunications landscape and enrich the lives of Nigerians by delivering the most advanced communications technology across the largest possible network coverage in the most effective, valuable and satisfying manner.

We firmly believe that by delivering superb and unparalleled broadband-based mobile services, we can help individuals and enterprises harness the power of connectivity and maximise their potentials. This belief is pursued and sustained by anchoring our activities on the fundamental LIVE principle- leadership, innovation, value and experience.

We are recruiting to fill the position below:

Job Title: Customer Knowledge Analyst

Location: Lagos
Employment Type: Full-time

Job Description

• Organize and build a structured data storage format by known database management systems/applications, within the context of the customer marketing operational scope.
• Support the retention Key Account Management (KAM) activities with daily customer activities data for on-going daily retention and marketing campaigns.
• Support the application of customer analytics in driving sales/marketing efficiency and effectiveness and targeted localized intervention to drive subscriber growth and market share.
• Provide weekly / monthly trend Analysis called Stronghold Report: Analysis of customer’s usage and habits, segments performance, product plan trends, regional customers behavioral pattern(Network coverage advantage) etc.
• Business performance dashboards to provide comprehensive reporting, analytical and advisory support on customer activities.

Requirements
Education:

• B.Sc / HND in any discipline
• NYSC

Knowledge:

• Core competence in SQL, application development and data modeling
• Data Mining using BIDS & MSQL 2008, 2012, 2014, 2017;
• SQL Server
• Database and Application Development, implementation and administration.

Application Closing Date
21st December, 2022.

Method of Application
Interested and qualified candidates should send their CV (saving their CV with their full names) to: [email protected] using the Job Title as the subject of the mail.