Customer Service Executive at Satview Network

Satview Network is Nigeria’s first No Subscription Direct to Home Satellite service provider with premium channels. You can enjoy over 50 channels without a monthly Subscription with popular movies, sports, dramas, children, and educational programs.

Satview Network is operated by The Dexterity Group which is wholly Nigerian owned. Whether it is providing the best of content, entertainment, information, and education to our viewers, or having mutually rewarding and transparent relationships with all our stakeholders, The Dexterity Group has a consuming passion for World-Class Quality.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Ibadan, Oyo
Employment Type: Full-time

Responsibilities

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintain financial accounts by processing customer adjustments
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contribute to team effort by accomplishing related results as needed
• Manage large amounts of incoming calls
• Generate sales leads 
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools.

Requirements

• Bachelor's Degree.
• Proven customer support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively.

Skills & Proficiencies:

• Customer service
• Product knowledge
• Quality focus
• Market knowledge
• Documentation skills
• Listening skills
• Phone skills
• Resolving conflict
• Multitask
• Patience
• Negotiation
• Positive attitude
• Attention to detail
• People oriented
• Analysis
• Problem solving
• Organizational skills
• Adaptability
• Ability to work under pressure
• Computer skills.

Salary
N30,000 - N45,000 monthly.

Application Closing Date
23rd December, 2022.