Registered Nurse - Call Center Executive at Metrohealth HMO Limited

MetroHealth HMO Limited is a Health Maintenance Organization which has been established with the objective of becoming the HMO of choice for corporate entities and all subscribing enrolees, who want good quality healthcare accessed through a technology enabled platform that will enhance the whole customer experience. The platform has been configured towards administering efficient patient centred services.

We are recruiting to fill the position below:

Job Title: Registered Nurse - Call Center Executive

Location: Lagos
Employment Type: Full-time

Job Description
The ideal candidate will:

• Obtain client information by answering telephone calls; interviewing clients and prospects; verifying information.
• Determine eligibility by reviewing enrolee/client database for information.
• Inform subscribers, clients and providers by explaining procedures; answering questions; providing information.
• Maintain communication equipment by reporting problems.
• Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
• Update job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplish sales and organization mission by completing related results as needed.

Qualifications

• B.Sc. in Nursing Science, Staff Nurse or Staff Nursed / Midwife post NYSC where applicable.

Set Skills Required:

• Excellent Communication Skills Across Channels
• Phone Skills
• Listening
• Data Entry Skills
• People Skills
• Informing
• Customer Focus
• Customer Service
• Attention to Detail
• Professionalism
• Multi-tasking.

Application Closing Date
30th December, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Note: Only shortlisted candidates will be contacted.