Broadway Cafeteria, an American brunch restaurant, is currently recruiting suitably qualified candidates to fill the position below:
Job Title: Restaurant Floor Manager
Location: Lagos
Job Description
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Attracts potential customers by answering service questions and suggesting information about other Food and Beverages on the menu.
- Ensure customer satisfaction and provide professional customer support.
- Processing customer orders, forms, applications, and requests. • Keeping records of customer interactions, transactions, comments and complaints.
- Knowing our Menu inside and out so that you can answer questions.
- Communicating with customers on the Phone, whatsapp platform and on Diners.
- Identify and assess customers’ needs to achieve satisfaction.
- Cooperate and communicate with all serving and kitchen staff
- Being updated on all relevant health department rules/regulations and ensuring adherence with all customer service guidelines.
- Maintain the back of the house and cellars to a high standard.
- Ensure all venues open on time and that they are ready for business.
- Ensure excellent front of house service, allocate and support staff throughout the shift to maintain speed of service and cleanliness of the venue
- Keep staff busy and productive at all times.
- Providing feedback on the efficiency of the customer service process.
- Carry out any other duties assigned by Management from time to time.
Job Requirements
- Candidates should possess relevant qualifications
- 3 years related experience in a senior role is a must
Application Closing Date
6th January, 2023.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
https://www.hotnigerianjobs.com/hotjobs/492157/restaurant-floor-manager-at-broadway-cafeteria.html