Customer Service Relationship Officer (Female) at a Reputable Restaurant / Hotel - Global Rainbowbird Partners

Global Rainbowbird Partners - Our client, a reputable Restaurant / Hotel, is recruiting to fill the position below:

Job Title: Customer Service Relationship Officer (Female)

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Summary

• Attracts potential customers by answering product and service questions; suggesting information about our other products and services, process orders, prepare invoices and quotations, ensure total client event satisfaction.

General Duties & Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Preparing proposals, quotations and invoices for clients, attending meetings and events

Core Duties and Responsibilities

• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail, or social media
• Provide customers with proposals, quotations, invoices and receipts
• Maintaining and updating customer databases
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Preparing proposals, quotations and invoices for clients, attending meetings and events
• Update event calendar

Qualifications & Experience

• First Degree in Marketing, Business Administration or relevant discipline.
• 1 year experience as a customer service relationship officer
• Proven customer support experience will be an added advantage
• Experience in the event industry will be an added advantage
• Should be proficient in the use of MS office.
• Should not be above 30 years.

Knowledge & Skills Required:

• Good organizational skills, planning skills and very Creative
• Ability to work under pressure
• Excellent communication and written skills
• Ability to work as a team player
• Proficient in the usage of Microsoft office
• Excellent interpersonal relationship with clients.

Salary
N60,000 - N70,000 / month.

Application Closing Date
28th February, 2023.