Customer Retention & Customer Experience Coordinator at IpNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Customer Retention & Customer Experience Coordinator

Location: Lagos

Job Description

• The customer retention agent is responsible for engaging customers to obtain feedback on services and understand their behavior (lifestyle, preferences, etc), and win back lost customers.

Expected Key Results

• Customer Engagement
• Increase customers satisfaction
• And any other duty assigned by the manager.

Educational Qualifications & Functional Skills

• Minimum Requirements: B.Sc / HND in any discipline
• 1 - 2 years experience in customer’s service.

Other Requirements:

• Customer Focus
• Result Oriented
• Excellent Communication and listening skills
• Team Player
• Hard Working
• Accountable
• Self Motivated.

Salary
N80,000 - N100,000 Monthly.

Application Closing Date
15th January, 2023.