The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
We are recruiting to fill the position below:
Job Title: Strategy Manager
Location: Lagos
Category: Technology - Analytics
Job Type: Full time, Hybrid
Job Description
- We are looking for a Strategy Manager to join our Customer Department.
- The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers.
- As Strategy Manager, you will work closely with the Chief Customer Officer to provide analytical support and strategic insights to maximize customer experience, satisfaction, success, and lifetime value.
- You will also help define and disseminate the company’s overall strategy.
- This position will report to Chief Customer Officer and can be based in any of M-KOPA’s countries of operations: Kenya, Uganda, Nigeria, and Ghana.
- You will also need to travel as needed to other markets of operations to engage with our customers and in-country teams.
To Achieve this, you’ll be Expected to
- Work closely with the Chief Customer Officer to drive company strategy and planning cycles
- Lead the company’s ‘Voice of the Customer program
- Manage cross-functional projects to improve the customer and agent experience
- Develop departmental performance dashboards, coordinating with product and data teams to define and measure KPIs
- Act as a bridge between product and operating teams to ensure excellent training and adoption of software, systems, and tools developed to improve our customer experience
- Support M-KOPA’s solar portfolio strategy, including market and economic analysis, partner landscaping, competitor benchmarking, business model development, and supporting pilots and product introductions.
- Identify and scope opportunities for operational process, efficiency, and performance improvements within the customer department.
You Might be a Good Fit If You
- Have a Bachelor's Degree or equivalent experience
- Are passionate about our mission of making everyday essentials accessible to everyone
- Are excited to be a champion for our customers in everything you do
- Have 2+ years of work experience in strategy, business operations, management consulting, product management, research, or comparable roles
- Are strong analytically, have significant experience building models in Excel, and make data-driven decisions well
- Have experience solving open-ended strategic business problems, from identifying the problem that needs to be solved through developing actionable recommendations for business stakeholders and driving
- Have strong project management and organizational skills
- Are a collaborator and have a low ego
- Love fast-moving environments with a sense of urgency to get the job done
- Have emerging markets experience (particularly in East or West Africa)
Application Closing Date
Not Specified.
https://www.hotnigerianjobs.com/hotjobs/494171/strategy-manager-at-mkopa-nigeria.html