Entry Level - Customer Service Executive (CSE) at a Telecommunication Company - Ascentech Services Limited

Ascentech Services Limited - Our client in the Telecommunication industry is recruiting to fill the position below:

Job Title: Entry Level - Customer Service Executive (CSE)

Location: Lagos (Mainland & Island)
Employment Type: Full-time
Sector: Telecommunication

Job Summary

• Our client is looking to hire a fresh graduate with excellent communication skills for the role of a customer service executive in their reputable company.

Job Responsibilities

• Manage large amounts of incoming phone calls and generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications / Requirements

• HND / BSc in related field
• 1-2 years proven experience as a Customer Support or Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Remuneration
N65,000 monthly gross.

Application Closing Date
15th January, 2023.