Septagus Consulting Nigeria Limited is a Human Resource Consulting Company involved in the business of Outsourcing, Training and Recruitment.
We are recruiting to fill the position below:
Job Title: IT Service Desk Analyst
Location: Lagos
Employment Type: Full-time
Job Description
- Provide First level IT support Call prioritization, categorization, provide First level IT support Call prioritization, categorization.
- Weekly report to Unit head on number of Logged, open, and unresolved requests
- Assigning user's requests to different workgroups using fresh service
- Resolving IT Issuethrough phone/ Teams/ email /service desk portal Service desk alongside other first level functions
- Must resolve 35%of all tickets logged against Technology Group
Requirements
- Candidates should possess a Bachelor's Degree with 2-5 years work experience.
- Candidates should be proficient in the use of MS excel, CRM, ITIL and data visualization tools
Must have qualities:
- Proficient in MS office Suites
- Excellent Verbal Communication
- Poise and Charisma
- Nice Grooming & dress sense
- Confidence
- Attractive & Good looking
- Out Spoken / Vocal
- Interpersonal Relationship
- Positive Attitude
- Customer Service Orientation
- Proactive.
Application Closing Date
15th January, 2023.
How to Apply
Interested and qualified candidates should send their CV in a MS Word format to: [email protected] using "IT Service Desk Analyst" as the subject of the email.
https://www.hotnigerianjobs.com/hotjobs/494394/it-service-desk-analyst-at-septagus-consulting-nig.html