Head, Project & Customer Experience at IT Horizons Limited

IT Horizons is Africa’s partner of choice in all things relating to Information Communication Technology, (ICT). With a staff strength rich in knowledge, skill and expertise, we have all it takes to attend to all your technology needs. Our ultimate goal as a brand is to drive a world-class transformation through your business using technology. Over the years, we have successfully addressed some of our clients’ most complex business challenges through strategic planning, development, implementation, and integration of highly innovative, flexible and customizable IT services and solutions.

Our focal point is technology-enabled solutions and professional services for today’s businesses and innovation that shapes tomorrow’s business world. We continue to prove time and again, our attention to detail and commitment in delivering excellent results on all projects and services. We have carved a name for ourselves as the ICT Company committed to your business’ growth and passionate about bringing your dreams to fruition.

We are recruiting to fill the position below:

Job Title: Head, Project & Customer Experience

Location: Gbagada, Lagos
Employment Type: Full-time

Job Description

• This position is responsible for the delivery of all projects and excellent service delivery to all the company support customers within the agreed Service Level Agreement.
• He/She is ultimately responsible for achieving IT Horizons Limited’s goals of delivering quality projects and maintaining a consistence satisfactory experience with all support customers.
• This will entail ensuring projects are delivered to time, on cost and quality for all IT Horizons present and future customers.
• He/She will be responsible for ensuring the company chosen project methodology is abided by. He/She will give accounts on project cost, ensuring profitability.
• He/She is also responsible for quality delivery and gives updates when required on status of project assigned. He/She will also take leadership in project delivery that includes both internal and external resource.

Job Duties

• Establishes and monitors adherence to Head & Service delivery as well as planning & controls standards
• Oversees the tracking, development, and implementation of innovations in Project Management, Service delivery and Quality Assurance
• Ensures products and services are purchased in the most cost- and time-efficient manner.
• Coordinates project activities of and external vendors to ensure services delivered consistently meet customers’ expectation.
• Measure progress of work against weekly target, work/project scope and deliverable
• Ensures the delivery of services to customers within the agreed scope of work and timeline.
• Provide accurate documentation of project and services delivered to customers on the departmental online repository.
• Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations
• Develops full-scale project execution plans and related communication documents
• Ensure projects are delivered within scope, cost and time committed to customer.
• Reviews and tracks progress against revenue and targets; analyze sales/revenue reports; recommend and propose changes to existing plans and operating budgets; implementing approved changes
• Works closely with other internal departments and stakeholders through proper communications to ensure client expectations are met.
• Proactively works with the Finance Department to ensure all payments are collected within the agreed timelines as per the credit terms the customer has with the company
• Develops and delivers progress reports, proposals, requirements documentation and presentations for the Executive leadership
• Trains, motivates, and supervises project team members and sub-contractors and influence them to take positive action and accountability for their assigned tasks

Requirements

• Minimum of Bachelor’s Degree in Engineering or related discipline
• Minimum of 6 years’ experience working as a Project Manager in the ICT industry or ICT Consulting.
• PMP qualified or another Project Management Certification (PRINCE II etc.) desirable.
• Relevant management qualification or training.

Application Closing Date
22nd February, 2023