Customer Success Associate at Human-Aware RTS Limited

Human-Aware Real-Time Solutions Limited is a provider of cutting edge technology solutions for businesses and non-profits. We help businesses maximize their technological resources for optimal productivity by creating well built IT solutions.
Our areas of expertise include: Software development solutions, IT project consultation services, Web design and development services, Database management, Web advertising services and IT support services. We are exceptional in the development, deployment, and distribution of web based software applications.

We are recruiting to fill the position below:

Job Title: Customer Success Associate

Location: Yaba, Lagos
Employment Type: Full-time

Role Description

• This is a critical role as it directly correlates to continually improving the customer experience and as a result better customer loyalty and retention.
• This role calls for a rare combination of proactive thinking, industry knowledge & interpersonal ability to manage relationships, issues, and topics with customers and with all teams across the organization.
• The ideal candidate should be able to establish and maintain solid relationships with Human-Aware's key clients.

You will be responsible for growing the company's revenue by:

• Ensuring that our key clients are satisfied with the services we provide.
• Identifying new business opportunities that may benefit our key clients.

Responsibilities

• Handle incoming calls or inquiries from prospective customers or clients.
• Attract potential customers by answering product and service questions.
• Conduct product demonstrations and foster and build customer relationships.
• Maintain and manage existing customer accounts.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits while following up to ensure resolution.
• Keep records of customer interactions, and file related documents.
• Cross sell other products and services of the company.
• Respond to customers' enquiries via email, live chat, and active social media platforms.
• Stay current with changes and developments in the communications industry. This includes gathering competitive information on products and services.

Requirements
What you should possess:

• Bachelor's Degree, HND in Marketing, Business, or related field.
• Previous working experience in sales, marketing, business development or related field.
• Strong verbal and written communication skills.
• Calm and persuasive speaker.
• Experience in CPaas / Telecommunications industry is an added advantage.

Salary
N800,000 - N1,100,000 annually.

Benefits to look forward to:

• Health Insurance
• Learning and development opportunities
• Interest-free staff loan
• 13th Month
• Leave allowance
• Employee recognition packages
• Employee celebration packages (Birthdays, Anniversaries, etc)

Application Closing Date
Not Specified.