Collections Officer at CredPal

CredPal is a financial technology company that provides credit cards for consumers to meet their immediate financial needs. We are leveraging technology and the retail industry to provide a modern consumer credit solution for Africa and beyond.

We are recruiting to fill the position below:

Job Title: Collections Officer

Location: Yaba, Lagos
Employment Type: Full-time

Purpose Statement

• We are looking for Collection Officers to assist with the collection of outstanding debts. The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible.

Key Deliverables:

• Contact customers and inform them of their overdue bills.
• Advise customers on their payment options and suggest methods of payment.
• Negotiate suitable payment plans.
• Maintain customers’ payment records.
• Write final notice warnings to customers when payments are not being made.
• Institute legal actions when customers fail to pay their debt.
• Respond to customers’ queries.
• Obtain feedback from overdue customers whose payment is overdue.
• Investigate customers’ repayment ability and assess the potential risk.

Qualification
Preferred Qualification:

• HND / Bachelor's Degree.
• Relevant training & certifications.
• 1-2 years of previous experience working as a Collections Officer.

Preferred Requirements:

• Excellent negotiating skills.
• Good written and verbal communication skills.
• Familiarity with state debt collection laws.
• Knowledge of payment plans and accounting procedures.
• Knowledge of office and accounting software.
• Patience and resilience.

Application Closing Date
18th January, 2023.