Entry Level - Customer Service Executive at a Telecommunication Company - Ascentech Services Limited

Ascentech Services Limited - Our client, a Telecommunication company, is recruiting to fill the position below:

Job Title: Entry Level - Customer Service Executive

Location: Lagos Island, Lagos
Employment Type: Full-time

Job Overview

• Our client is looking to hire someone with excellent communication skills for the role of an entry level - customer service executive in their reputable company.

Job Responsibilities

• Managelargeamounts of incoming phone calls and generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Qualifications / Requirements

• HND / B.Sc in related field
• 0 - 1 years proven experience as a Customer Support or Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N65,000 Monthly.

Application Closing Date
16th January, 2023.