Customer Service Officer at Graceview Homes & Properties Limited

Grace View Homes is a policy-driven company with a main focus on customer satisfaction and delivery of affordable homes to the areas we locate our projects. We have well-trained Real Estate professionals who strive continually to meet the company’s targets. Grace View Homes incorporates proven, professional state-of-the-art techniques, specializing in the marketing, listing, and selling of new homes, residential apartments, undeveloped and developed lands, and creating commercial investment opportunities.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Kuje, Abuja (FCT)
Employment Type: Full-time

Job Description

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Interested candidates should possess a Bachelor's Degree in relevant fields with 2 - 5 years work experience.
• Proven customer support experience or experience as a Client Service Representative
• Must reside with Kuje and environs
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Application Closing Date
19th January, 2023.