Customer Service Representative at 9jaschooldesk

9jaschooldesk is an Edutech company that is focused primarily on k-12 Education and “bridging the gap between demand for and access to quality education through the process of decentralizing the traditional method of learning”. We're on a Mission to encourage positive student behaviour and to provide a means for schools, teachers, parents and students to communicate frequently and effectively towards student development.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Description

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Requirements

• Interested candidates should possess an OND qualification with at least 1 year relevant work experience.

Salary
N50,000 - 100,000 / month.

Application Closing Date
16th January, 2023.