IT Support Personnel at 9jaschooldesk

9jaschooldesk is an Edutech company that is focused primarily on k-12 Education and “bridging the gap between demand for and access to quality education through the process of decentralizing the traditional method of learning”. We're on a Mission to encourage positive student behaviour and to provide a means for schools, teachers, parents and students to communicate frequently and effectively towards student development.

We are recruiting to fill the position below:

Job Title: IT Support Personnel

Location: Lagos
Employment Type: Full-time

Job Description

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritise and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology

Requirements

• Interested candidates should possess an OND qualification with at least 1 year relevant work experience.

Salary
N50,000 - 100,000 / month.

Application Closing Date
16th January, 2023.