Hotel Operations Manager at a 4-Star Hotel - Oyeth Consult Limited

Oyeth Consult Limited - Our client, a 63 rooms, 4-star Hotel located in Oyo State, is recruiting suitable candidates to fill the position below:

Job Title: Hotel Operations Manager

Location: Ibadan, Oyo
Employment Type: Full-time

Job Description
You’ll be Great if:

• You lead by example with a ‘hands-on’ approach to hotel delivery and coaching other operational team members to deliver the highest standards of service.
• You have the ability to manage and motivate teams without compromising on the quality of guest service.
• You oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service.
• You monitor property condition, cleanliness, cost control, and quality of product and service throughout hotel
• You operationally support all departments as needed and you manage any incidents or accidents involving guests or staff members.
• You proactively identify and address any weaknesses in information dissemination between teams.
• You meet and greet VIP guests, and be their first point of call when required throughout their stay.
• You ensure guest satisfaction when handling complaints and coming up with solutions, analyzing and replying to guest’s feedback and oversee the hotel’s quality performance.
• You enjoy leading a team, going the extra mile to ensure excellence and hotel policies and standards are adhered to
• You manage the daily operations of the hotel ensuring that the team deliver great hospitality in a warm and friendly environment.
• You lead and develop an energetic workforce, having involvement in recruitment, learning and development, employee relations issue and team engagement initiatives.
• You plan and implement the delivery of service for all operational departments to meet and exceed guest expectations.
• You ensure hotel employees highly values team spirit and operates on a rotating duties approach
• You lead and motivate employees in providing day to day leadership and direction and drive sales and profitability forward.

The Person

• Minimum of HND / B.Sc.
• At least 2+ years experience working in related role and in a 4-Star property.
• minimum of one year experience to join their team.
• Ability to work under pressure in a fast pace environment.
• Someone hardworking, trustworthy & genuine.
• Accountable and resilient.

Skills Required:

• Team first attitude.
• Exceptional customer service skills.
• Resilience and drive to get things right first time.
• Flexibility, problem-solving skills and multi-tasking ability.
• Superb communication, leadership and management skills.
• Strong ability to upkeep morale within a team and a positive can-do attitude.

What's on Offer

• Salary: N80,000 - N120,000 monthly
• Secure permanent role and flexible hours
• Complimentary meals while on duty

Application Closing Date
10th March, 2023.