Customer Success Analyst at Traction Apps

Traction Apps - We believe that all businesses should be provided with the right environment to grow their business. We are the growth partner of choice for emerging markets, and we will walk with you through your business journey from ideation to building a global legacy. From ideation, start-up to scale, we will be there to support your growth. Our vision is to be the leading financial services and business partner for small businesses. We want to be the engine that helps small businesses to survive and thrive.

We are recruiting to fill the position below:

Job Title: Customer Success Analyst

Location: Lagos
Employment Type: Full-time

Job Summary

• We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will be responsible for ensuring customer satisfaction for those that have loan requests and check-in to reactivate inactive users on the platform, and support the organization in achieving its vision, mission, and strategic goals.

What you’ll Do

• Ensure a high degree of customer activity
• Build strong product expertise and provide training & ongoing support to merchants as required
• Provide feedback and advocacy on customer pain-points to internal teams
• Manage client portfolios.
• Sustain business growth and profitability by maximising value.
• Conduct product demonstrations for customers.
• Handle the merchant onboarding processes.
• Mediate between clients and the organization.
• Manage handling and resolving of customer requests and complaints.
• Minimize customer churn.

What you’ll Need (Requirements)

• 2 years experience as a Customer Success Analyst or other similar roles
• Experience working in a fintech / tech company
• Great multitasking, organisation, and presentation skills

Why Traction

• Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
• Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
• Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
• The Best Team. Working with a motivated and talented team plus regular team bonding events
• Top-notch private health insurance
• Online therapy and wellbeing benefit
• Learning budget

Our values:

• Ownership: At Traction, we take the initiative to achieve favourable results
• Invent & Innovate: We are constantly developing and designing solutions
• Growth Centred (self and customers): You keep pursuing growth and learning
• Team Spirit (collaborative): We are a team that works together to achieve a common goal
• High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
• Customer Driven: We see everything we do at Traction on how it will impact our customers
• Above & Beyond: We don't just do what's expected of us; We go the extra mile

Application Closing Date
20th January, 2023.