JSK Consulting Group - Our client in the telecommunication industry is recruiting to fill the position below:
We are recruiting to fill the position below:
Job Title: Operation Assurance Expert
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Description
The Ideal candidates will ;
- Manage enterprise network incidents as related to customers effectively.
- Manage service performance, monitoring of SLAs on service delivery for designated customers.
- Perform health checks and attend customer meetings and service improvement programs.
- Co-ordinate and communicate planned and unplanned maintenance to customers and manage change requests.
- Ensure customer’s satisfaction by meeting the SLA terms through short response and repair time
Knowledge, Skills and Other Features
- A Graduate of Engineering, Sciences & Mathematics
- Computer Literacy
- Customer Centricity
- Flair for figures
- Good communication and interpersonal skills
- Mental Alertness
- Honesty
- Key Performance Indicators
- SLA policy and procedure
- Quality of Service
- Accuracy of records keeping
- Feedback from customers and staff
- Systems & Applications and so on
Salary
N100,000 - N120,000 monthly.
Application Closing Date
31st January, 2023.
Method of Application
Interested and qualified candidates should kindly send copies of their CV to: [email protected] with "Operation Assurance Experts" as the subject of the email.
Note: Only shortlisted candidates will be contacted.
https://www.hotnigerianjobs.com/hotjobs/496213/operation-assurance-experts-at-jsk-consulting-grou.html