Senior Associate, Operations at Multigate Payments Limited

Multigate is a financial technology company focused on providing solutions that cut across payments acquisition, processing and remittance as well as treasury and cash management for domestic and international corporates.

We are recruiting to fill the position below:

Job Title: Senior Associate, Operations

Location: Lagos
Employment Type: Full time
Job Category: Multigate Org - Operations Managemen

Description

• We are looking for an individual who is detail-oriented, self-motivated, and enthusiastic to join the operations team.
• The role entails managing internal operational projects and client engagements in a process-oriented and user-centric manner.
• The candidate is expected to work in a fast-paced environment, have excellent planning and organizational skills, as well as an inquisitive mind to resolve day-to-day issues in a timely manner.
• The individual will be responsible for providing support to clients across all the various products and services offered by Multigate. As a member of the team, the individual must be comfortable managing process and operational improvement initiatives across the company. The candidate will be required to display a high level of autonomy and commitment to delivering quality and impactful work.

Who you are:

• You are an excellent communicator who enjoys working cross-functionally with any team within the organization
• You enjoy working in an evolving and growth-oriented organization
• You are an idea bank who enjoys thinking outside the box to proffer creative solutions
• You are process-oriented and love to find the most effective ways to automate repetitive tasks across any business unit
• You get work done and you are very keen on the quality of work delivery
• You are fantastic at multitasking and managing multiple projects and tasks at the same time

Responsibilities

• Obtain an in-depth understanding of all the solutions provided by Multigate
• Manage internal projects by ensuring they stay on track and are effectively prioritized
• Lead key operational improvement strategies and initiatives across the company
• Provide support to Multigate’s clients by managing and resolving issues (technical and non-technical) they may encounter in the course of using our solutions.
• Communicate product feature suggestions and updates based on interaction with the clients to the relevant product managers for planning, design and development.
• Assist with business projects and implementation of new processes.
• Support onboarding process of new clients
• All other duties as assigned by your line manager

Requirements

• Minimum of 4 and maximum of 7 years working experience
• Experience in a Strategy, Operations, or Project Management role
• Experience or understanding of the financial services industry is desirable
• An analytical mind with strong attention to detail
• Knowledge of continuous improvement tools and techniques
• Excellent communication and leadership abilities
• Ability to collaborate with other teams and external service providers
• Ability to work under pressure with high volume and tight deadlines
• Excellent excel and computer skills.

Benefits

• Career development/Opportunities
• Office perks
• Working with amazing talents
• Role Autonomy.

Application Closing Date
Not Specified.