Customer Support Representative at Design Synchrony

Design Synchrony vision is to Create more time for key activities. By handling the important yet generic tasks for businesses. We want to free up time for more brainstorming sessions, growth, and increased bottom line. Tasks like: Branding, UI/UX, Website design/development and management, Printing, Graphics and Social media management.

We are recruiting to fill the position below:

Job Title: Customer Support Representative

Location: Nigeria
Employment Type: Full-time

Job Description

• We are hiring a customer service representative to manage customer queries and complaints.
• You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, General Education Degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Salary
N25,000 - N30,000 / Month.

Application Closing Date
Not Specified.