Lakeshore Integrated Services Limited was incorporated in January 2012 and has experienced unprecedented growth in the Nigerian oil industry. The company is engaged in supply of manpower, trainings and consultancy to oil servicing companies in Nigeria. We further initiated a deliberate scheme to aid human capital development, this will create better skilled and equipped workforce in Nigeria enabling a higher standard of service delivery.
Lakeshore Integrated Services Limited is recruiting to fill the position of:
Job Title: Front Desk / Customer Service Representative
Location: Lagos
Job Purpose
- Serves customers by providing product and service information; resolving product and service problems.
Job Description
- Answering product and service questions; suggesting information about other products and services.
- Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintaining all customer records- if required-by updating account information.
- Preparing product or service reports by collecting and analyzing customer information.
- Contributing to team effort by accomplishing related results as needed.
- Carrying out any other tasks as directed by the operations manager.
Person Abilities/Core Skills
Required Person Skills:
- Good Listening Skills.
- Good People Skills.
- Good influencing and problem solving skills.
- Telephone Skills.
- Ability to learn fast.
Required Competencies
- Product Knowledge.
- Key Performance Objectives and Indicators.
- Inbound service level.
- Inbound calls handled per agent per hour.
- Percentage of customer service request answered in given time frame.
Minimum Qualifications
- A first (Bachelor's) degree in any discipline.
Application Closing Date
6th March, 2015.
How to Apply
Interested and qualified candidates should kindly forward their CV's to:
[email protected]