Driver Welfare Manager (Kwara) at Max Drive

Max Drive - We are a team of passionate people and a leading technology-enabled company driven by a vision to solve the mobility challenges in Africa. We want to get people and goods to their destinations hitch-free. It is personal for us because we understand the frustration of epileptic transportation. We are making mobility safe, affordable, accessible, and sustainable through the deployment of high-performance technologies and operators.

We are recruiting to fill the position below:

Job Title: Driver Welfare Manager

Location: Ilorin, Kwara
Job Type: Full time
Department: Driver Operations

Job Description
Welfare Operations:

• Supervision of welfare Analyst
• Identifies drivers at risk, and pushes to welfare Analyst to resolve
• Assign drivers to welfare Analysts
• Ensure HMO is updated in line with SLA
• Ensure that accidental driver is getting medical care
• Ensure all newly activated champions are insured within stipulated timeframe
• Organize Welfare Townhalls.

Compliance:

• Responsible for Activation compliance
• Ensure that Champions adhere strictly with all MAX safety protocols
• Responsible for adherence to TAT for emergency response

Relationship Management:

• Demonstrate Ambassadorship
• Develop and Maintain a Personal Network with Champions
• Conduct regular need assessments for Champions as well as for MAX
• Help to develop a framework for improving Champion experience

Maintenance / Support:

• Ensures that Champions show up for routine maintenance

Report and administration Management:

• Ensures that daily activity tracker is updated
• Ensures that end of day report on all metrics is completed

Required Qualifications

• A Degree in related fields, minimum of a HND
• Proven experience working in operations as a lead
• Demonstrated high computer literacy: particularly with programmes in Microsoft Office
• 3 years and above work experience.

Skills and Abilities:

• Strong interpersonal and communication(written and oral) skills
• Strong People Management skill
• Strong Administrative skill
• Employee engagement skill
• Empathetic and approachable Objective, understanding and resilient
• Detail oriented
• An ability to prioritize, plan and organize work in a busy environment
• Record/book keeping skills.

Benefits

• Competitive pay & benefits
• Health insurance cover
• Flexible work and hybrid working model
• Consistent learning and development.

Application Closing Date
Not Specified.