Customer Service / Front Desk Officer at Matrix Homes and Properties Limited

Matrix Homes and Properties Limited is a fast growing Real Estate company that is duly registered with Corporate Affairs Commission whose vision is to make shelter Affordable for everyone in Nigeria and overseas.We are on a mission of creating enviable living condition for all Nigerians with provision of innovative housing concepts and world class operations in the Real estate industry. Our services include but not limited to property investment,consultancy, sale of property, management etc.

We are recruiting to fill the position below:

Job Title: Customer Service / Front Desk Officer

Location: Jabi, Abuja (FCT)
Employment Type: Full-time

Job Description

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• Candidates should possess a Bachelor's Degree / HND with 2-3 years work experience.
• Proven customer support experience or experience as a Client Service Representative
• Must reside within Jabi and environs
• Strong phone contact handling skills and active listening
• Familiarity with CM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Fluency in Hausa is an added advantage.

Application Closing Date
Not Specified.