Technical Support Engineer at a Leading IT Company - Terawork

Terawork - Our client, a leading IT company, is recruiting a competent and qualified professional to fill the position below:

Job Title: Technical Support Engineer

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Provide technical support service via phone, email, and other channels as required to clients.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper follow up and closure of all pending tickets.
• Interact with customers to provide and process information in response to complaints and inquiries.
• Escalate cases to another unit and follow up on the case. Ensuring incidents are documented in a professional manner using the available Customer Relationship.

Job Requirements

• Minimum B.Sc / HND in Computer Science or related course
• 3 - 5 years of experience as IT Technical Support
• CCNA or MCP Certified.

Technical Skill:

• Investigate and troubleshoot customer problems by analyzing bandwidth graphs, packet loss.
• Basic routing & switching knowledge.
• Basic RF knowledge.
• Ability to resolve problems remotely.

Application Closing Date
31st January, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online