Terawork - Our client, a leading IT firm, is recruiting a competent and qualified professional to fill the position below
Job Title: Professional Service Engineer
Location: Lagos
Employment Type: Full-time
Key Responsibilities
- Installation and configuration of network devices such as: routers, switches, firewall and access points.
- Provide excellent customer service, listening carefully to customer concerns and addressing issues until the customer is satisfied.
- Communicate with clients to determine their needs and explain complex issues.
- Identify faults or performance issues within the customer network.
- Perform Site Survey/Wifi survey: Perform site inspection/survey and propose a network design.
- LAN Audit: Troubleshoot, diagnose and resolve software, hardware, and other network and system problems.
- Hotspot survey and installation: Perform site inspection/survey for hotspot users and configure it in accordance with their requirements.
- Firewall: Deploying firewall (mostly Sophos UTM) and endpoints for clients.
- Troubleshoot to identify issues and resolve them.
Job Requirements
- B.Eng / HND in Engineering or other related courses.
- Minimum of 3 years of experience as a Professional Service Engineer or Network Engineer with an ISP.
- Good communication and customer service skills.
- Good knowledge of networking technologies - TCP/IP, DNS etc.
- Proactive with a positive ‘can do’ approach.
- Ability to work productively with minimal supervision.
- Strong diagnostic, analysis and problem resolution skills with a flexible approach to problem solving.
- Good technical documentation skills.
- Capable of multitasking, good time management and prioritization of workload.
- Ability to assess and prioritize faults and respond or escalate accordingly.
Application Closing Date
2nd February, 2023.
https://www.hotnigerianjobs.com/hotjobs/499375/professional-service-engineer-at-a-leading-it-firm.html